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FAQs

 
How can we contact you?
You can call us at 844-MY-ROCKS.  If someone doesn't answer please leave a message and we'll return your call shortly. 
You can also use the contact form on the website. Our email address is: info@mydreamcrystals.com

What are the shipping charges?
Domestic orders will be shipped via the United States Postal Service (USPS) First Class Air Mail or 
Priority Mail depending on the weight of the package.  We ship for a flat rate of $3.99 for orders under $50.
We offer free shipping on all orders over $50.

 

Do you ship internationally?
Yes, we ship to international locations. The majority of our international orders are shipped via the United States
Postal Service (USPS) First Class International Air Mail.  This form of mail does not have an insurance option available
If the shipping charges see off when you check out please let us know and we can verify the charge.  

 

Can you change the price on the International Customers Declaration?
No we can’t do this.  Please see the Policies page for detailed information.

 

What countries do you ship to?

We ship all over the world, please check the available countries in the shopping cart.   Some countries experience 
a high degree of mail theft so we do limit where we send packages to.

 

How long will it take me to receive my package?

DOMESTIC SHIPPING - The majority of packages delivered in the US are send via USPS.
USPS First Class Mail – average 3-5 days after order is shipped
USPS Priority – 2-4 business days after order is shipped
*Fed Ex Standard Overnight – By 3pm the next business day after the order is shipped.
*FedEx Priority Overnight – By 10:30 the next business day after the order is shipped.
*some address restrictions may apply for Fed Ex Overnight
INTERNATIONAL SHIPPING – Mainly shipped by USPS
USPS International First Class Mail – average xx days once shipped
USPS Priority – Approximately10 business days after order is shipped 

I received my crystal and it doesn’t seem to be the right one for me. The measurements seem to be
different than what’s in the listing. The crystal seemed to arrive damaged. What should I do?
It’s very simple, if you’re not happy then we’re not happy.  We do guarantee every item we sell.  If for some reason 
the item arrives damaged, isn’t the correct item, or isn’t as described and pictured please contact us for refund
instructions.  We do our best to accurately detail the measurements of the stones but there are no engineers or
math majors here! If we’re off or made a typo on the size please just drop us a note. 

Can you help me find a stone that isn’t listed on your site?

It’s very possible. We have a large inventory of crystals that are not online yet. Let us know what you’re looking and
if we have it in stock we’ll send you some pictures. If it’s not in stock we can check with our vendors for availability.



Will the stone I purchase heal my physical issue?

The description of each stone is for informational and entertainment purposes only and are in no way intended to
be considered medical advice, substitutions for prescription medicine, traditional or holistic medical care. You
should ALWAYS consult a licensed medical doctor for any medical or emotional issues. These are just suggestions
for using the stones
.



Can you recommend any books on Crystals?

Oh yes, there are several books that are very informative and helpful. Check the book section in our store for some
of our favorites:
  • Love is in the Earth – A Kaleidoscope of Crystals by Melody
  • The Crystal Bible, Illustrated Guide to Crystals and Crystal Prescriptions by Judy Hall
  • Book of Stones – Robert Simmons and Naisha Ahsian
  • The Crystal Trilogy, (Crystal Enlightenment, Crystal Healing and Crystalline Transmission) by Katrina Raphael
  • Crystal Personalities by Patricia Troyer
  • Healing with Gemstones and Crystals by Diane Stein

Where do your crystals come from?
We’re very pleased to offer crystals from all over the world. This includes stones from Mexico, Brazil, India, Russia,
Madagascar, Tibet, US, Afghanistan, South Africa, the Congo, China and Uruguay to name a few. 
I attend several shows a year and hand pick the majority of the stones I offer.



Can you use crystals to make elixirs?

Yes, crystal elixirs are wonderful! When making elixirs you must know for sure that the crystal can be put in water.
Some stones contain toxic substances and are not suitable to be directly placed in water.
Here’s a link to a very informative article on making crystal elixirs, for you to
review: http://www.planetlightworker.com/articles/joysprite/article14.htm  


How do I use my crystals?

That depends on the crystal and what your purpose is for purchasing that crystal. It’s not uncommon to use the
crystals while meditating, in healing, energy or chakra balancing work, to make elixirs, put in your plants and gardens,
grid work, decorating or in Feng Shui. Many of our customers just carry them in their pocket, tuck them in their bra, put
them under the bed or on their nightstand.


Can you use more than one crystal at a time?

Yes, you can. Some crystal combinations compliment each other more than others. If you are new to working with
crystals you may want to limit yourself to 2 crystals at a time since the energy may be overwhelming in the beginning.
The most common question we get is "Can you recommend a stone to help with a specific issue?" Below are the most
common asked issues and what we tend to recommend:
  • Angelic Communication – Angelite, Celestite
  • Chakra Balancing – Kyanite, Selenite, Aquamarine, Lode Stone/Magnetite
  • Dream Recall – Kyanite
  • Grief – Apache Tear
  • Grounding – Smokey Quartz, Black Kyanite, Hematite, Lode Stone/Magnetite, Black Tourmaline, Tigers Eye
  • Healing Crystals – Infinite, Lithium Quartz, Selenite. Turquoise
  • Love – Rose Quartz, Lepidocrocite, Rhodonite, Rhodochrosite
  • Memory/Studying – Hematite, Lepidocrocite
  • Meditation – Purple Fluorite, Kyanite, Amethyst, Phantom Quartz
  • Negative Energy – Citrine, Black Tourmaline, Hematite, Calcite, Green Fluorite, Mahogany Obsidian
  • Past Life Work – Snowflake Obsidian
  • Prosperity – Citrine, Jet, Amber, Jade, Mahogany Obsidian
  • Protection – Black or Brown Tourmaline, Tigers Eye, Tigers Iron, Selenite, Lepidocrocite, Yellow Jasper

Do I need to worry about you sharing my information?
No, your information is safe with us.  We appreciate that you trust us enough to place an order and hopefully make 
My Dream Crystals becomes one of your favorite destinations.  All the info we collect is kept condifential.  Your email will be
added to our database and you’ll receive our newsletter and information on specials.  You do have the option to opt out.

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